Builterra Privacy Policy

This Online and Mobile Privacy Policy (“Privacy Policy”) explains how information is collected, used and disclosed by AEC Solutions, Inc. (“AEC”), and applies to information we collect when you use or access our online or mobile websites (www.builterra.com), products, services or applications (collectively called “Builterra”), or when you otherwise interact with us. We respect the privacy rights of users and recognize the importance of protecting the information collected about you. If you use Builterra as part of an entity or organization that has an agreement with AEC (like your employer or a university), the terms of that organization’s contract for Builterra may restrict our collection or use of your information more than what is described in this Policy.

Changes to This Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). If there are material changes to this Privacy Policy, we will notify you more directly by email or means of a notice on the home page prior to the change becoming effective. We encourage you to review our Privacy Policy whenever you access Builterra to stay informed about our information practices and the ways you can help protect your privacy. Your use of any of Builterra after the posting of such changes shall constitute your consent to such changes.

Information Collected

Information you provide to us.
We collect information you provide directly to us.

Information we collect automatically when you use Builterra.
When you access or use the AEC Services, we may automatically collect information about you, including:

Use of Information

We may use the information we collect about you for a variety of purposes, including to:


By accessing or using Builterra or otherwise providing information to us, you consent to the processing and transfer of information Only within Microsoft Azure’s Data Centers.

Data Ownership

All data entered into Builterra remains the property of the account holder. Builterra will not use the data except by request or in service of the client. For paid accounts, this means the entity that owns the account and not necessarily the user that entered it. This also means the responsibility of what data is stored remains with the owner and not Builterra which includes complying with all applicable laws of your jurisdiction.

Sharing and Disclosure of Information.

We will not share personal information about you or any Content with any third parties except as described in this Privacy Policy or in connection with Builterra. For example, we may share personal information about you, including as follows:

Collaboration and Sharing Features

Builterra offers collaboration features or other integrated tools, which allow you to share your Content through Builterra. As a function of the collaborative nature of Builterra and based on the permissions and settings you choose, the use of such features enables the sharing of Content with people you want to collaborate with or with the public. You can choose to change your settings at any time.


While no service is completely secure, AEC takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For example, sensitive information such as passwords that we request from you on Builterra is protected with encryption, such as Secured Socket Layer (SSL) protocol, during transmission over the Internet.

The servers on which personal information is stored are kept in a controlled environment with limited access. While we take reasonable efforts to guard personal information we knowingly collect directly from you, no security system is impenetrable. In addition, we cannot guarantee that any passively-collected personal information you choose to include in documents you store on our systems are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

You may access your account information and our service only through the use of an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always logout and close your browser when you finish your session. Please note that we will never ask you to disclose your password.

Your Choices

Account Information & Retention.  You may update, correct or delete information about you at any time by logging into your online account and modifying your information or by emailing us at support@builterra.com. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy. If you wish to deactivate your account, please email us at support@builterra.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. We will respond to your access request within 30 days. To request removal of your personal information from our blog or testimonials, contact us at the email address listed above. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.

Promotional and Newsletter Communications. You may opt-out of receiving promotional and newsletter emails from Builterra by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by changing your settings in your User Profile or by emailing support@builterra.com with your specific request. If you opt-out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of Builterra or those about your online account or our ongoing business relations.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. Please note that if you choose to remove or reject browser cookies, this could affect the availability or functionality of Builterra.

Single Sign-On

You can log in to our site using sign-in services such as Microsoft 365 or an Open ID provider. These services will authenticate your identity and provide you with the option to share certain personal information with us, such as your name and email address to pre-populate our sign-up form.


We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.

Contacting Us

Any questions about this Privacy Policy should be addressed to support@builterra.com.